Dec 07 2010
Tata Indicom Wll
I have 6 years old intrument from Tata Indicom. Account# 600359685 in MUMBAI
On many previous complaints TATA Indicom has changed the receiver and battery of that with USED ONEs. Due to that the instrument issues are not fixed permanently and come back after 3-4 months. One can bear for sometime but has to again contact the NON-RESPONSIVE tata indicom 121 line.
24th Nov - logged complaint for change of instrument
26th Nov - when the technician refused to change the intrument - logged another complaint and talked to the supervisor of the call centre.
2nd Dec - NO RESPONSE SO FAR for the new intrument - so talked to Nodal Office. Good lady promised quick action within 24 hrs and that a NEW instrument will be given to replace the old one
7th Dec - 5 days have passed and their 24 hrs are not over yet. Called again and told that they can not change the instrument to new one. And that I have to purchase a new instrument and pay for it.
VERY DISGUSTING and ANNOYING - THEY DO NOT CARE ABOUT THE CUSTOMER. Original Source: Latest Consumer Complaints Rss Feed
On many previous complaints TATA Indicom has changed the receiver and battery of that with USED ONEs. Due to that the instrument issues are not fixed permanently and come back after 3-4 months. One can bear for sometime but has to again contact the NON-RESPONSIVE tata indicom 121 line.
24th Nov - logged complaint for change of instrument
26th Nov - when the technician refused to change the intrument - logged another complaint and talked to the supervisor of the call centre.
2nd Dec - NO RESPONSE SO FAR for the new intrument - so talked to Nodal Office. Good lady promised quick action within 24 hrs and that a NEW instrument will be given to replace the old one
7th Dec - 5 days have passed and their 24 hrs are not over yet. Called again and told that they can not change the instrument to new one. And that I have to purchase a new instrument and pay for it.
VERY DISGUSTING and ANNOYING - THEY DO NOT CARE ABOUT THE CUSTOMER. Original Source: Latest Consumer Complaints Rss Feed
Dear Mr.Sushil Kumar Chauhan
Greetings from Tata Indicom!
We sincerely apologize for the inconvenience caused to you.
We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
Thanks and Regards
Customer Care
Tata Indicom.